Senior Solutions Architect | Rapid Prototyping | Strategic Transformation (06/2019 - Current)

• Responsible for strategic transformation in EMEA, partnered with sales organizations to close revenue with opportunities of $10M+ ARR.

• Build various POC to proactively help customers with cloud service adoption.

• Technical Field Communities expert. Executed methods for easy cloud adoption via Game Days, Immersion days, Hackathons, and Workshops.

• Certification Exam Item Development Workshop SME. Contributed exam questions for Database specialty and Data Analytics specialty and ML certification and beta tester for DevOps Certification.

• Public Speaker at various large-scale events and Technical Blog content writer.

Cloud Support Engineer - Analytics (02/2018 - 05/2019)

• The role that immensely made me capable to deal, empathize with tough customers having critical production pain.

• Troubleshot enterprise critical customers cases, resolved as many as 70 customer cases a month vs 44 targets, involving many critical cases troubleshooting, deep dives and architectural guidance.

• Suggested 25+ feature request identified when working backwards with customers.

• Received recognition and Award for creating an internal tool for identifying customer sentiments on calls during AWS Support. Helped AWS support managers to prioritize customer focus based on the sentiment.

Taught a class of 30+ Graduate students on the concepts of Architecting big data solutions on Cloud. Teaching students of almost my age was too much fun. Learned a lot of people management skills.

• Planned, analyzed and forecasted infrastructure capacity using BMC TrueSight Capacity Optimization tool.

• First job to teach me Data Center operations for pharmacy and retail giants. Saved them to run smoothly during peak loads.

• Orchestrated Business Continuity Management (BCM) operations by taking care of backup and disaster recovery plan requirements such as critical resources, backup site, and IT infrastructure.

• Regulated SAP security User Management module to control users, groups, roles, password management, and access validity.

• ‘Accenture Outperform Award’ for building a data reconciliation tool that saves 4 man-hours weekly.

• Developed and maintained networks using products from Cisco. Worked with colleges for their campus Wi-Fi design using Cisco packet tracer.

• Planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.

• Got myself CCNA certified.

• Ensured the stable operation of the BHEL networks.

• Conducted research on network products, services, protocols, and standards in support of network procurement and development efforts.